Clear policies help customers, sellers, and partners understand how returns, marketplace rules, buyer protection, privacy, ethics, logistics, and future-ready commerce work across the platform.
This layout is designed for very long policy content. Instead of one massive text wall, each policy becomes a readable card with headings, bullets, and tables where needed.
NaurangD Ecommerce Pvt Ltd provides a structured return and refund policy to maintain a trustworthy and transparent marketplace experience for customers.
| Category | Return Window | Actions Possible | Conditions |
|---|---|---|---|
| Furniture & Home | 10 Days | Refund or Replacement | Authorized installation if required, troubleshooting may apply, one replacement only |
| Lifestyle Products | 10 Days | Refund / Replacement / Exchange | Unused, original tags and packaging intact |
| Medicines | 2 Days | Refund Only | Only for damaged, defective, or incorrect product |
| Books / Sports / Auto Accessories | 7 Days | Replacement Only | Original packaging required |
| Mobiles & Electronics | 7 Days | Replacement Only | Troubleshooting required, one replacement only |
| Verification Item | Condition to be Fulfilled |
|---|---|
| Correct Product | Must match the delivered item with intact identifiers like brand, model, barcode, IMEI, serial number, and tags |
| Complete Product | Accessories, manuals, warranty cards, combo items, and freebies must be returned |
| Unused Product | Unused, unwashed, unstained, with seals, tags, and labels intact |
| Undamaged Product | No scratches, dents, cracks, tears, or broken parts |
| Undamaged Packaging | Original box and packaging should be in acceptable condition |
NaurangD operates as a technology platform and marketplace facilitator connecting buyers, sellers, and service providers through product discovery, payments, onboarding, and logistics support.
Illegal goods, counterfeit items, stolen property, controlled substances, hazardous items, explicit content, and intellectual property violations are strictly prohibited.
Buyer protection mechanisms support cases of non-delivery, damaged products, defective items, and incorrect orders, while sellers remain responsible for authenticity and fulfillment.
Users are encouraged to resolve disputes through platform communication channels first, with formal complaint escalation available if needed.
The platform is designed for cross-border readiness, scalability, multi-currency support, technology upgrades, and ongoing legal compliance.
AI and ML may support recommendations, forecasting, fraud detection, and analytics while being regularly reviewed for fairness, transparency, privacy, and accountability.
Blockchain-ready systems can improve supply-chain traceability, authenticity checks, secure payment verification, and immutable audit records.
IoT-powered inventory tracking, automation, cold-chain monitoring, and predictive delivery planning help improve operational efficiency and reliability.
AR/VR experiences can improve buyer confidence through realistic previews, interactive product views, and more informed purchase decisions.
Sustainability efforts include eco-friendly packaging, route optimization, responsible sourcing, and lower-carbon operations across the marketplace ecosystem.
Trade licensing, customs, duties, taxes, shipping standards, embargo rules, and cross-border legal obligations are monitored to support compliant global commerce.
Vendor scoring, SLAs, anti-fraud systems, anti-corruption standards, ethical sourcing expectations, and continuous audits help maintain a trusted seller ecosystem.
NaurangD supports multilingual access, AI-assisted and human support, loyalty strategies, and accessibility-conscious design aligned with inclusive platform goals.
Risk assessments, business continuity planning, force majeure protections, and insurance coverage for cyber, product liability, and operational interruption support long-term resilience.
NaurangD helps rural entrepreneurs, small sellers, and local artisans reach larger audiences.
Reduced middlemen can create stronger value for customers and better margins for sellers.
From village sellers to growing brands, the platform supports expansion from local to global.
Payment security, KYC verification, and structured buyer-seller policies build trust.
Easy onboarding and lower barriers help first-time and small sellers get started faster.
Reliable shipping, returns support, dispute handling, and product assurance improve confidence.