This page summarizes the main platform policies for customers, vendors, and partners. You can
expand this structure with the full legal text section by section so the page stays readable
instead of appearing as one very long paragraph block.
1. Privacy Policy
NaurangD Ecommerce Pvt Ltd is committed to protecting user information and maintaining strong
standards of privacy and security in compliance with applicable regulations.
Information We Collect
- Personal information such as name, email address, and phone number
- Address and delivery details
- Payment-related information
- Device, browser, and usage data
- Browsing activity and interaction history
How We Use Information
- Order processing and fulfillment
- Service improvement and platform optimization
- Customer support and communication
- Fraud detection and prevention
- Marketing and promotional notifications
Data Security
Industry-standard safeguards help protect stored and transmitted user data.
User Rights
Users may request access, correction, or deletion of eligible data.
Policy Updates
Changes may be made periodically and continued use implies acceptance.
2. Seller / Vendor Agreement
This agreement governs the relationship between NaurangD Ecommerce Pvt Ltd and registered
sellers or vendors using the platform.
- Sellers must have legal authority to sell listed products
- Product details, pricing, and descriptions must remain accurate
- Only authentic and lawful products may be listed
- Violations may result in removal, suspension, or account action
3. Return & Refund Policy
Products may be eligible for return in cases such as damage, incorrect delivery, or defects,
subject to the applicable return window shown on the platform.
- Refunds may be issued to the original payment method
- Store credit or replacement may be offered where applicable
- Certain categories may remain non-returnable for hygiene or customization reasons
4. Shipping & Delivery Policy
Delivery timelines depend on seller location, buyer location, logistics capacity, and other
operational conditions. Estimated timelines are indicative and may vary.
- Orders may be fulfilled by sellers, 3PL partners, or local delivery networks
- Weather, holidays, and regulatory issues may affect delivery times
- The platform may assist with delivery issues while sellers retain fulfillment responsibility
19. Security & Cybersecurity Policy
We maintain layered security practices to protect accounts, transactions, and platform
operations, including monitoring, assessments, and access controls.
- Two-factor authentication and encryption support account protection
- Platform activity is monitored for misuse and emerging threats
- Users must protect credentials and report suspicious activity immediately
20. Cookie & Tracking Policy
Cookies and similar technologies help improve usability, analytics, functionality, and
personalized experiences across the platform.
- Users can manage cookies through browser or device settings
- Disabling cookies may reduce some platform functionality
- Sensitive details such as passwords are not stored in cookies
24. Grievance Redressal Policy
Users may raise complaints through official support channels. Relevant order and issue details
help accelerate review and resolution.
- Complaints are acknowledged and tracked through a structured process
- Escalation paths are available for unresolved matters
- The platform supports dispute resolution while vendors retain final responsibility where applicable
26. Vendor Payout Policy
Vendor payments are processed through structured payout cycles after applicable order, return,
and dispute conditions are satisfied.
28. KYC Policy
Vendors must complete KYC verification to ensure transparency, compliance, and marketplace
integrity before receiving full transactional access.
- Identity, address, business, and banking documents may be required
- Verification supports AML and CTF compliance obligations
- Re-verification may be requested when needed
